FAQ - Frequently Asked Questions

Where is MicroLan and what are its opening hours?
  • We are in Bilbao, next to Termibus. Our address is: C. Luis Briñas 41, C.P. 48013. Our customer service hours are from 9:30 to 20:00 from Monday to Friday.

 

Do you close your service for vacations?

  • We do not close for vacation. Our work calendar is based on the holidays in Bilbao and the Basque Autonomous Community.

 

I cannot collect in person my equipment repaired in your Technical Service in Bilbao. Can another person go in my place?
  • Yes, with previous notice from the person who gave us the equipment to repair, indicating name, surname and ID of the person who will come to pick it up.

 

I want to sell my Mac, iPhone or iPad to MicroLan Does it matter if it is broken?
  • It depends on the type of failure. If you bring it to our facilities, we will make a valuation of your equipment and in case of reaching an agreement we will pay you at the moment.

 

Does MicroLan sell used equipment?
  • Not at present but it is not ruled out.

 

Before hiring our services:

 

 

Why repair your Mac computer or Apple device in MicroLan?
  • Our goal is to repair the faulty Apple devices of our customers. It is not to sell new products, but to extend their useful life as much as possible.

  • Other Apple technical services give no option to repair faulty components. They only offer the possibility of replacing the entire part, considerably increasing the final price of the repair with the aim of encouraging the purchase of a new device.

  • At MicroLan we offer a quality bonus in all our repairs allowing us to offer a guarantee of 6 months in all our repairs, compared to the 3 months they give in the majority of Technical Services.

 

 

What warranty do repairs and purchases of products have?
  • All repairs made at MicroLan have a warranty period of 6 months from the date of delivery of your repaired equipment.

  • All your purchases of new products have a warranty period of 2 years from the date of invoicing. In case you have any problems, you will only have to contact us and we will tell you how to proceed. Depending on the availability of the damaged item it will be replaced with a new one as soon as possible.

  • All purchases of second-hand products have a warranty period of 1 year from the date of invoicing.

Cases in which the warranty period is excluded:
  • The guarantee will be excluded due to: misuse, improper use of the product, manipulation of the device by another person external to MicroLan, due to the deterioration of the product due to external agents such as liquids, dust or other harmful products due to improper maintenance, lack of cleanliness. Faults or malfunctions caused by improper power surges and electrical installations will not be covered by this warranty.

  • In no case does the warranty cover any type of data loss, and the customer is responsible for having a backup copy of their data.

 

What payment methods are available to pay for repairs at your Technical Service in Bilbao?

  • You can pay for your repair using the following methods: payment by credit / debit card, bank transfer or cash.

  • When making a bank transfer do not forget to indicate the order or repair number, that we have indicated in MicroLan, in the concept of the transfer.

  • Remember to send us the email of the bank transfer receipt to info@microlan.eu.

 

Where do MicroLan ship and collect?
  • In whole Spain except Ceuta, Melilla, the Balearic Islands and the Canary Islands.

 

Can you place an order and invoice it with the data of a company?
  • Yes, there is no problem. When you finish your order in our online store, indicate the information of your company to be able to invoice in your name.

  • At our Technical Service in Bilbao - you just have to tell us the invoice information of your company.

 

What is the cost of having a preliminary diagnosis at the time of receiving our facilities from your computer or device?
  • None, the first diagnosis made at the moment by our technicians to your device is free. At the moment that your equipment is received to be further checked in our workshop by our technicians, implying that your device have to be dismantled or subjected to a long extensive test to make the diagnosis, you will be charged € 15 + VAT * for making the budget. In case of accepting the budget, the diagnostic price will not be included in the final invoice.
    * Unless a promotional offer states otherwise.
    **In the case of a repair that is under warranty, you would not be charged any amount if the failure of your device is related to a previous repair performed in our Technical Service and is within the period of 6 months warranty.

 

After hiring our services:

 

When you make a repair, will I receive an invoice?
  • Yes, once you have paid for your order and we have confirmation, we will send it to the email address that you have provided us with your invoice.

 

What are the repair times?

  • For PC and Mac computers the repair term is 5 to 20 working days.

  • For iPhones the repair term is of 5 to 10 working days.

  • For iPad the repair term is 5 to 10 working days.

 

What do you do with the customer's broken hard drives?
  • Once the repair is done, at the time of delivery of the machine, the damaged hard disk will also be delivered to the customer.

 

I want to throw my old / broken disk, but I'm worried about the possibility of someone accessing my private data. Do you offer any service to safely delete the information on the hard drive?
  • Yes, we do. We can destroy the data electronically and / or mechanically.
My iPhone or iPad has gotten wet, can it be repaired?
  • At MicroLan we do not perform repairs on iPads and wet iPads because we can not offer a warranty on such repairs. When an iPhone or iPad gets wet, it is usually broken.

 

Can I buy the parts elsewhere for MicroLan to install on my computer?
  • No, except in exceptional cases previously spoken to the technician.

Do you install software without a license?
  • No, we don't. We only install licensed software.

 

What kind of repairs are recommended to perform at home and why?
  • The Home Repair Service is intended to solve incidents of software, operating system, configuration of peripherals and resolution of doubts. In the event that your machine has any hardware failure, it will be necessary to carry out the repair in our facilities to guarantee its quality.

 

If your technician during home repair of my computer sees that it is not feasible, would I be charged for home repair?
  • Yes, you would be charged the displacement and the time that has been dedicated by our technician.

Do you carry out repairs in companies?
  • Yes, you can consult the different services that we offer for companies.

Prices and Taxes

  • The applicable prices will be those that appear at the time of formalizing your purchase.

  • MicroLan reserves the right to modify prices, articles, offers and other commercial conditions without prior notice.

  • All prices, both products and shipments always include Value Added Tax (VAT) unless otherwise indicated.

HOURS

Monday to Friday:
9:30 - 20:00

LOCATION

Luis Briñas 41
48013 Bilbao, Bizkaia

(+34) 94 467 84 64